Senior Customer Service Executive

Muthoot Fincorp Limited; Bokaro District; In loco; INR 240.000 - 360.000; Tempo pieno

Descrizione del lavoro

Muthoot Fincorp Limited in Jharkhand is seeking a Senior Customer Service Executive to ensure quality service and efficient branch operations. You will engage customers, cross-sell products, and support marketing efforts.

The role requires a graduate with 1 year experience in lending/financial services, strong communication in local language and English, and good time management. You will handle daily transactions and help enhance customer financial well-being.

Competenze

• Graduate with 1 year experience in lending/financial services.
• Graduate with 1 year experience in lending/financial services.
• Strong communication in local language and English.
• Proven ability to cross-sell and upsell financial products.

Mansioni

• Ensure quality of business and operational efficiency through proper process adherence.
• Promote and maintain positive relations with customers and potential customers.
• Achieve productivity to meet and contribute towards branch profitability targets.
• Cross-sell and upsell products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition.
• Handle day-to-day transactions and valuables.
• Maintain data and records related to daily transactions.
• Retain customers by helping improve their financial well-being.

Conoscenze

Result Orientation

Customer Service

Retention Focus

Digital Mindset

Relationship Building

Process Knowledge

Time Management

Cross Selling

Upselling

Business Development

Communication Skills

Formazione

Graduate

Descrizione del lavoro

SENIOR CUSTOMER SERVICE EXECUTIVE

Key Job Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Digital Mindset
• Relationship Building
• Process Knowledge/ Orientation
• Effective Time Management
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – 1 year experience in lending / financial services