Senior Customer Service Executive

Muthoot Fincorp Limited; Dhenkanal; Vor Ort; INR 250.000 - 400.000; Vollzeit

Zusammenfassung

Muthoot Fincorp Limited is seeking a Senior Customer Service Executive to strengthen customer relations and drive sales within branches. You will handle daily transactions, promote products, and support marketing initiatives to acquire new customers.

The role requires a graduate with about 1 year of lending/financial services experience and strong communication in local language and English.

Qualifikationen

• Graduation is required.
• Experience in lending/financial services is preferred.

Aufgaben

• Ensure quality of business and operational efficiency through proper process adherence.
• Promote and maintain positive relations with customers and potential customers.
• Achieve productivity targets to support branch profitability.
• Cross-sell and upsell products at every opportunity.
• Conduct promotional activities for marketing and drive referrals for customer acquisition.
• Handle day-to-day transactions and valuables; maintain transaction data and records.
• Contribute to transforming customers' financial well-being.

Kenntnisse

Result Orientation

Customer Service

Digital Mindset

Relationship Building

Process Knowledge

Time Management

Cross Selling

Business Development

Communication Skills

Ausbildung

Graduate

Jobbeschreibung

SENIOR CUSTOMER SERVICE EXECUTIVE

Key Job Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Digital Mindset
• Relationship Building
• Process Knowledge/ Orientation
• Effective Time Management
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – 1 year experience in lending / financial services