Senior Customer Service Executive

Muthoot Fincorp Limited; Giridih; In loco; INR 134.000 - 223.000; Tempo pieno

Descrizione del lavoro

Muthoot Fincorp Limited is seeking a Senior Customer Service Executive to ensure efficient branch operations and strong customer relations in the local market.

The role focuses on promoting financial products, cross-selling, and driving customer acquisition while maintaining accurate transaction records and safeguarding valuables. Educational qualification is a graduate, with about one year in lending or financial services.

Competenze

• Graduate degree required.
• 1 year experience in lending / financial services.

Mansioni

• Ensure quality of business and operational efficiency through proper process adherence and smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers.
• Achieve productive outputs to meet branch profitability targets.
• Promote products and services; cross-sell and upsell at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition.
• Handle day-to-day transactions and valuables.
• Maintain all data and records related to daily transactions.
• Retain customers by contributing to financial wellbeing of the common man.

Conoscenze

Result Orientation

Customer Retention

Digital Mindset

Relationship Building

Process Orientation

Time Management

Cross Selling

Upselling

Business Development

Communication Skills

Formazione

Graduate

Descrizione del lavoro

SENIOR CUSTOMER SERVICE EXECUTIVE

Key Job Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Digital Mindset
• Relationship Building
• Process Knowledge/ Orientation
• Effective Time Management
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – 1 year experience in lending / financial services