Senior Customer Service Executive

Muthoot Fincorp Limited; Chitrakoot; In loco; INR 250.000 - 420.000; Tempo pieno

Descrizione del lavoro

Muthoot Fincorp Limited is seeking a Senior Customer Service Executive in India. The role focuses on maintaining customer relationships, cross-selling financial products, and ensuring branch profitability through disciplined process adherence.

Responsibilities include handling day-to-day transactions, marketing activities, and driving referrals while prioritizing customer well-being and service excellence across branches.

Competenze

• Educational Qualification – Graduate
• Experience – 1 year experience in lending / financial services

Mansioni

• Ensure quality of business and efficiency through process adherence and branch functioning.
• Maintain positive relations with customers and potential customers.
• Meet branch profitability targets via productivity.
• Promote and cross-sell/up-sell products at every opportunity.
• Conduct promotional activities for marketing and drive referrals.
• Handle day-to-day transactions and valuables.
• Maintain data and records of daily transactions.
• Retain customers by improving financial well-being.

Conoscenze

Result oriented

Customer retention

Digital mindset

Relationship building

Process knowledge

Time management

Upselling skills

Business development

Communication skills

Formazione

Graduate

Descrizione del lavoro

SENIOR CUSTOMER SERVICE EXECUTIVE

Key Job Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Digital Mindset
• Relationship Building
• Process Knowledge/ Orientation
• Effective Time Management
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – 1 year experience in lending / financial services