Senior Customer Service Executive

Muthoot Fincorp Limited; Chalala; In loco; INR 300.000 - 460.000; Tempo pieno

Descrizione del lavoro

Muthoot Fincorp Limited in Gujarat invites a Senior Customer Service Executive to ensure smooth branch operations and strong customer relationships. You will handle daily transactions, promote products, and drive revenue through cross-sell and up-sell opportunities while maintaining accurate records.

You will engage customers and prospects, conduct promotional activities, and contribute to the financial well-being of clients and the branch's growth.

Competenze

• Graduate with 1 year experience in lending/financial services.
• Proficiency in local language and English.

Mansioni

• Ensure quality of business and operational efficiency through proper process adherence and smooth branch functioning.
• Promote and maintain positive relations with customers and potential customers.
• Meet productivity targets to contribute to branch profitability.
• Promote, cross-sell and upsell products at every opportunity.
• Conduct promotional activities for marketing and drive customer referral programs.
• Handle day-to-day transactions and valuables.
• Maintain data and records of daily transactions.
• Retain customers by improving their financial well-being.

Conoscenze

Result Orientation

Customer Retention

Digital Mindset

Relationship Building

Process Knowledge

Time Management

Cross Sell Upsell

Business Development

Communication Skills

Formazione

Graduate

Descrizione del lavoro

SENIOR CUSTOMER SERVICE EXECUTIVE

Key Job Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Digital Mindset
• Relationship Building
• Process Knowledge/ Orientation
• Effective Time Management
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – 1 year experience in lending / financial services