Senior Customer Service Executive

Muthoot Fincorp Limited; Bhadravathi; In loco; INR 300.000 - 550.000; Tempo pieno

Descrizione del lavoro

Muthoot Fincorp Limited is seeking a Senior Customer Service Executive to enhance customer experience, manage branch operations, and promote financial products. The role focuses on maintaining customer relationships, driving cross-sells and up-sells, and supporting marketing activities to acquire new customers.

Ideal candidates have 1 year of lending/financial services experience, with strong communication in local language and English, and a graduate degree.

Competenze

• Educational Qualification – Graduate
• Experience – 1 year experience in lending / financial services

Mansioni

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Conoscenze

Result orientation

Customer service

Digital mindset

Relationship building

Process orientation

Time management

Cross selling

Upselling

Business development

Communication skills

Local language + English communication

Formazione

Graduate

Descrizione del lavoro

SENIOR CUSTOMER SERVICE EXECUTIVE

Key Job Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Digital Mindset
• Relationship Building
• Process Knowledge/ Orientation
• Effective Time Management
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – 1 year experience in lending / financial services