Senior Customer Service Executive

Muthoot Fincorp Limited; Charkhi Dadri; In loco; INR 250.000 - 420.000; Tempo pieno

Descrizione del lavoro

Muthoot Fincorp Limited is seeking a Senior Customer Service Executive to support branch operations, handle daily transactions, and promote financial products. The role focuses on building customer relations, maintaining data integrity, and driving sales through cross-selling and referrals.

The ideal candidate holds a Graduate degree with about 1 year in lending/financial services, and demonstrates strong communication in local language and English.

Competenze

• Graduate with 1 year of lending/financial services experience.
• Fluency in local language and English is required.
• Strong customer service orientation and target-driven mindset.

Mansioni

• To ensure quality of business and operational efficiency through proper process adherence and smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers.
• Achieve productivity targets to contribute toward branch profitability.
• Promotes products and services; consistently cross-sells and upsells at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition.
• Handle day-to-day transactions and valuables.
• Maintain all data and records related to daily transactions.
• Retain customers by improving their financial well-being.

Conoscenze

Result Orientation

Customer Retention

Digital Mindset

Relationship Building

Process Knowledge

Time Management

Cross Selling

Business Development

Communication Skills

Formazione

Graduate

Descrizione del lavoro

SENIOR CUSTOMER SERVICE EXECUTIVE

Key Job Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Digital Mindset
• Relationship Building
• Process Knowledge/ Orientation
• Effective Time Management
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – 1 year experience in lending / financial services