Senior Customer Service Executive

Muthoot Fincorp Limited; Didwana; In loco; INR 279.000 - 446.000; Tempo pieno

Descrizione del lavoro

Muthoot Fincorp Limited in Rajasthan, Didwana invites applications for a Senior Customer Service Executive. The role focuses on delivering quality service, cross-selling financial products, and maintaining customer relationships across branches.

Responsibilities include transaction handling, data accuracy, and contributing to branch profitability while promoting financial wellbeing through guidance and upsell opportunities.

Competenze

• Graduate with a year of lending/financial services experience preferred.
• Strong customer service and relationship skills.
• Proficiency in local language and English.

Mansioni

• Ensure quality of business and operational efficiency through proper process adherence and smooth branch functioning.
• Promote and maintain positive relations with customers and prospects.
• Achieve productivity to meet branch profitability targets.
• Promote products and services; cross-sell and upsell where appropriate.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition.
• Handle day-to-day transactions and valuables with accuracy.
• Maintain data and records of daily transactions.
• Aim to retain customers by improving their financial well-being.

Conoscenze

Result orientation

Customer retention

Digital mindset

Relationship building

Process knowledge

Time management

Cross-selling

Business development

Communication skills

Formazione

Graduate

Descrizione del lavoro

SENIOR CUSTOMER SERVICE EXECUTIVE

Key Job Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Digital Mindset
• Relationship Building
• Process Knowledge/ Orientation
• Effective Time Management
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – 1 year experience in lending / financial services