Senior Customer Service Executive

Muthoot Fincorp Limited; Ganjam; In loco; INR 300.000 - 500.000; Tempo pieno

Descrizione del lavoro

Muthoot Fincorp Limited in Odisha seeks a Senior Customer Service Executive to ensure branch efficiency, nurture customer relationships, and support profitability through solid process adherence.

The role involves promoting products, cross-selling, and driving referral programs, while handling daily transactions and maintaining accurate records.

Graduate with 1 year in lending/financial services and strong communication in local language and English is preferred; knowledge of digital tools a plus.

Competenze

• Strong focus on customer service and retention.
• Ability to work with digital tools and platforms.
• Excellent communication with customers and stakeholders.
• Proficient in local language and English.
• Knowledge of processes and adherence to guidelines.
• Effective time management skills.
• Experience with cross-selling and upselling.
• Interest in business development activities.
• Clear communication across teams and branches.

Mansioni

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Conoscenze

Result Orientation

Customer Retention

Digital Mindset

Relationship Building

Process Knowledge

Time Management

Cross Selling

Upselling

Business Development

Communication Skills

Formazione

Graduate

Descrizione del lavoro

SENIOR CUSTOMER SERVICE EXECUTIVE

Key Job Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Digital Mindset
• Relationship Building
• Process Knowledge/ Orientation
• Effective Time Management
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – 1 year experience in lending / financial services