Senior Customer Service Executive

Muthoot Fincorp Limited; Telangana; On-site; INR 250,000 - 350,000; Full time

Job summary

Muthoot Fincorp Limited in Telangana, India, seeks a Senior Customer Service Executive to ensure quality service and efficient operations across branches. You will engage customers, promote products, and support branch profitability through disciplined process adherence.

The ideal candidate has a graduate degree and at least 1 year of lending/financial services experience, with strong communication in local language and English, and a proven ability to cross-sell and retain customers through

Qualifications

• Graduate with 1 year lending/financial services experience.
• Strong customer service and retention focus.
• Proficient in local language and English.
• Ability to cross-sell / upsell and promote products.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers.
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; cross-sells and upsells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Handle day to day transactions and valuables.
• Maintain data and records related to daily transactions
• Retain customers by working towards transforming their financial well-being

Skills

Result Orientation

Customer Service & Retention Focus

Digital Mindset

Relationship Building

Process Knowledge/ Orientation

Effective Time Management

Cross Selling / Upselling Skills

Business Development

Communication Skills

Education

Graduate

Job description

SENIOR CUSTOMER SERVICE EXECUTIVE

Key Job Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Digital Mindset
• Relationship Building
• Process Knowledge/ Orientation
• Effective Time Management
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – 1 year experience in lending / financial services