SENIOR CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp Ltd.; Vijayanagara; On-site; INR 300,000 - 420,000; Full time

Job summary

Muthoot Fincorp Ltd. in Karnataka invites applications for a Branch Sales/Relationship Officer. The role focuses on promoting lending products, maintaining customer relations, and driving branch profitability through effective process adherence.

Responsibilities include cross-selling and upselling, facilitating promotions, handling daily transactions, and maintaining records. Knowledge of local language and English is essential; Graduate with 1 year in financial services preferred.

Qualifications

• Graduate with 1 year experience in lending/financial services.
• Strong cross-selling and customer relationship skills.
• Ability to drive branch profitability through productive processes.

Responsibilities

• Promote and maintain positive relations with customers and prospects.
• Cross-sell and upsell products at every opportunity.
• Achieve productivity to meet branch profitability targets.
• Promote products and services; drive referral programs.
• Handle day-to-day transactions and valuables.
• Maintain all data and records of daily transactions.
• Transform customers' financial wellbeing through personalized service.

Skills

Process Orientation

Cross Selling / Upselling

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribution towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – 1 year experience in lending / financial services