SENIOR CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp Ltd.; Rapalle; On-site; INR 150,000 - 210,000; Full time

Job summary

Muthoot Fincorp Ltd. in Telangana is seeking fresh graduates or 1-year lending/financial services experience to join our branch operations. The role focuses on maintaining process discipline, promoting our lending products, and driving customer referrals while supporting day-to-day transactions and record-keeping.

The position emphasizes cross-selling, upselling, and building lasting customer relationships to enhance financial well-being and branch profitability.

Qualifications

• Process knowledge and orientation required.
• Cross-selling and upselling skills.
• Strong business development and communication skills in local language and English.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence and smooth branch functioning.
• Promote and maintain positive relations with contacts, customers and potential customers.
• Meet productivity targets to contribute to branch profitability.
• Cross-sell and upsell products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition.
• Handle day-to-day transactions and valuables.
• Maintain data and records related to daily transactions.
• Retain customers by improving their financial well-being.

Skills

Process knowledge

Cross-selling

Business development

Communication (local + English)

Education

Graduate

Job description

Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services