SENIOR CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp Ltd.; Kuppam; On-site; INR 300,000 - 600,000; Full time

Job summary

Muthoot Fincorp Ltd. is seeking a branch executive to promote products and services, cross-sell and upsell offerings, and drive customer referrals.

The role emphasizes maintaining data, handling daily transactions, and contributing to branch profitability through productive activities. The candidate should be a graduate with about a year of experience in lending or financial services, and possess strong communication skills in the local language and English.

Qualifications

• Graduate qualification required.
• 1 year experience in lending/financial services preferred.
• Proficiency in local language and English.

Responsibilities

• Promote and maintain positive relations with customers and potential customers.
• Cross-sell and upsell products at every opportunity.
• Drive branch profitability through productivity and process adherence.
• Handle day-to-day transactions and manage valuables.
• Maintain data and records of daily transactions.
• Support marketing efforts and drive customer referrals.

Skills

Process Knowledge/Orientation

Cross Selling / Upselling Skills

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribution towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – 1 year experience in lending / financial services