SENIOR CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp Ltd.; Chalala; On-site; INR 300,000 - 420,000; Full time

Job summary

Muthoot Fincorp Ltd. is seeking a Graduate with 1 year of lending or financial services experience to join our branch team in Gujarat. The role focuses on facilitating smooth branch operations, promoting our products, cross-selling and upselling, and maintaining excellent customer relationships.

You will handle day-to-day transactions, ensure data accuracy, and contribute to branch profitability while following processes and striving for high customer wellbeing.

Qualifications

• Process knowledge/orientation essential.
• Cross-selling and upselling skills to drive revenue.
• Business development and growth mindset.
• Proficiency in local language and English communication.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers.
• Achieve desired level of productivity to meet and contribute towards branch profitability targets.
• Promote the products and services; consistently cross-sell and upsell products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition.
• Handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions.
• Retain customers by working towards transforming the lives of the common man by improving their financial well being.

Skills

Process Knowledge

Cross Selling

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribution towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – 1 year experience in lending / financial services