Senior Customer Service Executive

Muthoot Fincorp Limited; Kakinada; On-site; INR 250,000 - 400,000; Full time

Job summary

Muthoot Fincorp Limited in Kakinada, Andhra Pradesh, is hiring a Senior Customer Service Executive to support lending operations at the branch. You will ensure process adherence, promote products, handle transactions, and contribute to branch profitability.

The role requires a graduate with about 1 year in lending or financial services, strong communication in local language and English, and skills in cross-selling, relationship building, and time management.

Qualifications

• Graduate required.
• 1 year experience in lending/financial services preferred.
• Excellent communication in local language and English.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence and branch smooth functioning.
• Promote and maintain positive relations with customers and potential customers.
• Meet productivity targets and contribute to branch profitability.
• Cross-sell and upsell products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition.
• Handle day-to-day transactions and valuables.
• Maintain data and records related to daily transactions.
• Work to retain customers and improve financial well-being of customers.

Skills

Result Orientation

Customer Service

Retention Focus

Digital Mindset

Relationship Building

Process Knowledge

Time Management

Cross Selling

Communication Skills

Education

Graduate

Job description

SENIOR CUSTOMER SERVICE EXECUTIVE

Key Job Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Digital Mindset
• Relationship Building
• Process Knowledge/ Orientation
• Effective Time Management
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – 1 year experience in lending / financial services