SENIOR CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp Ltd.; Bina; In loco; INR 240.000 - 360.000; Tempo pieno

Descrizione del lavoro

Muthoot Fincorp Ltd. in India invites a graduate with 1 year of lending/financial services experience to join our branch network. You will promote products, cross-sell and upsell, handle day-to-day transactions, and maintain data records to support branch profitability.

You will focus on building strong relationships with customers and prospects, driving referrals, and delivering service excellence while adhering to process standards and quality controls.

Competenze

• Graduate with exposure to lending/financial services.
• Ability to cross-sell and upsell products.
• Proficiency in local language and English.

Mansioni

• Ensure quality of business and operational efficiency through proper process adherence and smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve productivity to meet branch profitability targets.
• Promotes the products and services; cross-sells and upsells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers by improving financial well being

Conoscenze

Process Knowledge

Cross Selling

Upselling Skills

Business Development

Communication Skills

Formazione

Graduate

Descrizione del lavoro

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribution towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – 1 year experience in lending / financial services