SENIOR CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp Ltd.; Kathua District; Presencial; INR 250.000 - 420.000; Jornada completa

Descripción de la vacante

Muthoot Fincorp Ltd. in Kathua, Jammu & Kashmir, invites a graduate with about 1 year of lending/financial services experience to join our branch team. You will promote products, handle day-to-day transactions, maintain records, and build strong customer relationships.

The role emphasizes cross-selling, upselling, and driving referrals, with training in process orientation and communication in local language and English.

Formación

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Responsabilidades

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribution towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Conocimientos

Process Knowledge/Orientation

Cross Selling / Upselling Skills

Business Development

Communication Skills – Proficiency in

Educación

Graduate

Descripción del empleo

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribution towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – 1 year experience in lending / financial services