Senior Customer Service Executive

Muthoot Fincorp Limited; Nadia; On-site; INR 240,000 - 360,000; Full time

Job summary

Muthoot Fincorp Limited is seeking a Senior Customer Service Executive to support branch operations and customer engagement. You will ensure efficient processes, manage day-to-day transactions, and promote the company’s lending and financial products.

The role emphasizes cross-selling, upselling, and building strong relationships with customers and prospects to contribute to branch profitability and customer financial wellbeing.

Qualifications

• Graduate with freshers or up to 1 year lending/financial services experience.
• Strong communication in local language and English.
• Result oriented with customer service focus.
• Ability to cross-sell/up-sell and promote products.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers.
• Achieve desired productivity to meet and contribute towards branch profitability targets.
• Promote products and services; cross-sell and upsell at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition.
• Handle day-to-day transactions and valuables.
• Maintain all data and records related to daily transactions.
• Retain customers by working towards improving their financial well-being.

Skills

Result Orientation

Customer Service

Digital Mindset

Relationship Building

Process Knowledge

Time Management

Cross Selling

Upselling

Business Development

Communication Skills

Education

Graduate

Job description

SENIOR CUSTOMER SERVICE EXECUTIVE

Key Job Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Digital Mindset
• Relationship Building
• Process Knowledge/ Orientation
• Effective Time Management
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

Educational Qualification – Graduate Experience – Freshers / 1 year experience in lending / financial services