Senior Customer Service Executive

Muthoot Fincorp Limited; Andhra Pradesh; On-site; INR 250,000 - 350,000; Full time

Job summary

Muthoot Fincorp Limited in India is seeking a Senior Customer Service Executive to ensure branch operations, customer satisfaction, and smooth service delivery. The role emphasizes relationship building, cross-selling, and maintaining accurate records while meeting branch profitability goals.

Fluency in local language and English is valued, with at least 1 year in lending or financial services. The candidate should demonstrate strong communication skills, integrity, and a customer-centric

Qualifications

• Graduate with relevant experience in lending/financial services.
• 1 year of experience in lending/financial services.
• Strong customer service and retention focus is essential.
• Proficiency in English and local language for effective communication.

Responsibilities

• Ensure quality of business and branch efficiency through process adherence.
• Build and maintain positive relations with customers and prospects.
• Meet productivity targets and contribute to branch profitability.
• Promote products, cross-sell and upsell at every opportunity.
• Drive marketing activities and referral programs for new customers.
• Handle day-to-day transactions and valuables.
• Maintain data and records of daily transactions.
• Retain customers by improving financial well-being.

Skills

Result Orientation

Customer Service & Retention Focus

Digital Mindset

Relationship Building

Process Knowledge/ Orientation

Effective Time Management

Cross Selling / Upselling Skills

Business Development

Communication Skills – Local language

Education

Graduate

Job description

SENIOR CUSTOMER SERVICE EXECUTIVE

Key Job Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Digital Mindset
• Relationship Building
• Process Knowledge/ Orientation
• Effective Time Management
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – 1 year experience in lending / financial services