Senior Customer Service Executive

Muthoot Fincorp Limited; Old Gajuwaka; Presencial; INR 240 000 - 420 000; Tempo integral

Resumo da oferta

Muthoot Fincorp Limited in India invites a Senior Customer Service Executive to join branches in Andhra Pradesh. You will ensure quality operations, engage customers, and drive referrals.

The role emphasizes cross-selling, daily transactions, and maintaining records while focusing on customer financial well-being.

Qualificações

• Graduate required as per role.

Responsabilidades

• Ensure quality of business and operational efficiency through proper process adherence.

Conhecimentos

Result Orientation

Customer Service & Retention Focus

Digital Mindset

Relationship Building

Process Knowledge/ Orientation

Effective Time Management

Cross Selling / Upselling Skills

Business Development

Communication Skills – English & Local

Formação académica

Graduate

Descrição da oferta de emprego

SENIOR CUSTOMER SERVICE EXECUTIVE

Key Job Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Digital Mindset
• Relationship Building
• Process Knowledge/ Orientation
• Effective Time Management
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – 1 year experience in lending / financial services