Senior Customer Service Executive

Muthoot Fincorp Limited; Haveri District; On-site; INR 335,000 - 469,000; Full time

Job summary

Muthoot Fincorp Limited in Karnataka, India, invites a Senior Customer Service Executive to ensure quality of business operations and services in branches. You will engage customers, handle day-to-day transactions, promote products, and drive referrals to support profitability.

The ideal candidate has a graduate degree and about 1 year experience in lending or financial services, with strong communication in local language and English, good relationship-building, and a digital mindset to support

Qualifications

• Graduate with relevant degree.
• 1 year experience in lending/financial services.
• Strong communication in local language and English.
• Ability to build relationships and retain customers.
• Comfort with digital tools to support operations.

Responsibilities

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers.
• Achieve desired level of productivity to meet and contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and upsells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition.
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions.
• Retain customers by working towards transforming their financial well-being.

Skills

Result Orientation

Customer Service

Digital Mindset

Relationship Building

Process Knowledge

Time Management

Cross Selling

Upselling Skills

Business Development

Communication Skills

Education

Graduate

Job description

SENIOR CUSTOMER SERVICE EXECUTIVE

Key Job Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Digital Mindset
• Relationship Building
• Process Knowledge/ Orientation
• Effective Time Management
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – 1 year experience in lending / financial services