Senior Branch Manager - GL West

Bajaj Finserv Limited; Patiala District; On-site; INR 600,000 - 900,000; Full time

Job summary

Bajaj Finserv Limited invites an experienced Branch Operations Lead to drive performance and profitability at the Patiala district branch. You will oversee daily operations, coordinate field marketing, and ensure health pipeline of leads to convert into business growth.

The role emphasizes customer engagement, accurate gold ornament valuation, vault custody, NPAs control, staff coaching, and compliance with company policies. Prior gold loan banking or client-service experience is preferred.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor’s or post-graduate degree preferred.
• Experience in gold loan banking or client service preferred.
• Strong written and verbal communication skills.

Responsibilities

• Oversee overall branch operations, performance & profitability.
• Drive and participate in field-marketing activities to improve brand visibility.
• Plan, conduct & monitor branch and field marketing activities for healthy lead pipeline.

Skills

Written & verbal communication

Education

Bachelor's or Post-graduation degree

Job description

Job Purpose

This position is open with Bajaj finance limited

Duties and Responsibilities

Responsibilities

• Responsible for overall branch operations,performance & profitability of the branch.
• Drive & participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct & monitor the branch & field level marketing activities to ensure health pipeline of leads resulting into business conversion & branch growth
• Focus on customer engagement for new customer acquisitions & retainment of old customers
• Conducting error free valuation & appraisal of gold ornaments being pledged in branch with correct weight & purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch & for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality & performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD''s, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation & maintenance of 100% process compliance at branch.
• Manage error free valuation & appraisal of gold ornaments being pledged in branch with correct weight & purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.