Branch Manager - GL North West

Bajaj Finserv Limited; Petlad; On-site; INR 600,000 - 900,000; Full time

Job summary

Bajaj finance limited is seeking a branch operations lead in Gujarat with 4–7 years of relevant experience to drive profitability and field marketing activities. The role focuses on customer engagement, compliance for gold valuations, and effective vault custody.

You will coach staff, manage NPAs, and report on growth while expanding product offerings. The candidate should have a Bachelor's (or higher) degree and strong communication skills to coordinate with teams and customers across the

Qualifications

• 4–7 years of relevant experience in gold loan banking or similar financial products.
• Strong written and verbal communication abilities.
• Experience in branch operations, sales/support and compliance.

Responsibilities

• Oversee overall branch operations and profitability.
• Drive field marketing activities to boost product visibility.
• Plan and monitor branch marketing to generate a healthy lead pipeline.
• Engage customers for new acquisitions and retention.
• Ensure accurate valuation of pledged gold and compliance.
• Safeguard pledged securities and manage vault custody.
• Control NPAs through proactive follow-ups on interest collections.
• Coach and train staff; provide timely feedback on performance.
• Prepare reports and drive branch growth; handle other products like NCDs or gold coins.

Skills

Gold loan banking

Management

Client service

Communication skills

Team coaching

Education

Bachelor's degree

Post-graduation degree

Job description

Job Purpose

This position is open with Bajaj finance limited

Duties and Responsibilities

Responsibilities:

• Responsible for overall branch operations,performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD''s, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance

Required Qualifications and Experience

Education Skill Qualifications:

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.