Relationship Manager - GL West

Bajaj Finserv Limited; Kalyani Nagar; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Bajaj Finserv Limited is seeking a Branch Manager in Maharashtra to lead operations and drive profitability. You will steer field marketing, customer engagement, and team development while ensuring compliance and strong performance metrics.

The role focuses on expanding gold loan business and related products, with responsibilities spanning valuation accuracy, vault custody, and NPAs management. A leader who mentors teams and builds loyalty will excel.

Qualifications

• 4-7 years of relevant experience.
• Bachelor's or post-graduate degree preferred.
• Gold loan banking experience preferred.
• Clear and concise written and verbal communication skills.

Responsibilities

• Lead branch operations and profitability.
• Drive field-marketing activities to grow customer base.
• Plan and monitor branch field marketing for leads and growth.
• Engage customers for acquisition and retention.
• Ensure accurate valuation of gold ornaments per policy.
• Joint custodian of the Vault; safekeeping pledged securities.
• Maintain NPAs through follow-ups and collections.
• Hire, coach, mentor, and train employees with feedback.
• Prepare reports and drive branch growth initiatives.
• Increase gold loan and other products (NCDs, coins).

Skills

Leadership

Communication

Team management

Customer service

Education

Bachelor's degree

Post-graduation degree

Job description

Job Summary

This position is open with Bajaj finance limited. The Branch manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Duties and Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive participation in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct, monitor the branch field level marketing activities to ensure healthy pipeline of leads resulting into business conversion and branch growth.
• Focus on customer engagement for new customer acquisitions and retainment of old customers.
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight and purity assessment as per company policy and auditory compliance.
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports of the same and taking necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.