Senior Relationship Manager - GL West

Bajaj Finserv Limited; Kaithal; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Bajaj finance limited is seeking a Branch Manager to provide leadership and direction to the branch team, driving growth in consumer gold loan and related products. The role emphasizes customer loyalty, strategy development, and oversight of external activities as needed.

The position requires strong leadership, market engagement, and a track record in financial services, with responsibilities spanning operations, compliance, and performance management.

Qualifications

• Clear and concise written and verbal communication skills.
• Experience in gold loan banking or related financial services is preferred.
• Ability to lead branch operations and drive growth.

Responsibilities

• Oversee overall branch operations and profitability.
• Lead field-marketing activities to improve brand visibility and pipeline.
• Plan and monitor field marketing to ensure leads convert to business.
• Engage customers for acquisition and retention.
• Ensure accurate valuation of pledged gold ornaments per policy.
• Safeguard pledged securities as branch custodian.
• Maintain NPAs through follow-ups for interest collections.
• Hire, coach, and mentor staff; provide timely performance feedback.
• Prepare reports and drive branch growth initiatives.
• Increase gold loan business and related products.

Skills

Communication skills

Education

Bachelor's degree

Post-graduation degree

Job description

Job Summary

This position is open with Bajaj finance limited. The Branch manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations,performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.