Relationship Manager - GL West

Bajaj Finserv Limited; Jodhpur; On-site; INR 800,000 - 1,500,000; Full time

Job summary

Bajaj Finance Limited in Jodhpur invites applications for a Branch Manager to lead a team in growing the consumer gold loan business and client base, ensuring customer loyalty and implementing business strategies.

You will oversee branch operations, drive field marketing, ensure compliance, mentor staff, and report on performance to foster branch growth and cross-sell products like NCDs and gold coins.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Gold loan banking experience preferred.
• Clear written and verbal communication skills.

Responsibilities

• Oversee overall branch operations and profitability of the branch.
• Lead field-marketing initiatives to improve brand visibility and product penetration.
• Plan and monitor branch-level marketing activities to build a healthy pipeline of leads.
• Focus on customer acquisition and retention through proactive engagement.
• Ensure accurate valuation and compliance for pledged gold ornaments as per policy.
• Safeguard pledged securities as joint custodian of the vault and maintain security protocols.
• Maintain NPAs by following up on interest collections and customer delinquencies.
• Plan and coordinate efforts to ensure smooth branch operations and team cohesion.
• Hire, coach, mentor and train staff and provide timely performance feedback.
• Prepare reports and drive actions for sustained business growth at the branch.
• Drive growth in gold loan business and cross-sell products like NCDs and Gold Coins.

Skills

Leadership

Branch operations

Customer engagement

Sales growth

Team management

Compliance & audits

Training & mentoring

Education

Bachelor's degree

Post-graduate degree

Job description

Job Summary

This position is open with Bajaj Finance Limited. The Branch Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Duties and Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive, participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct, monitor the branch field level marketing activities to ensure healthy pipeline of leads resulting into business conversion and branch growth.
• Focus on customer engagement for new customer acquisitions and retention of old customers.
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale, etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.