Branch Manager - GL West

Bajaj Finserv Limited; Batala; On-site; INR 500,000 - 750,000; Full time

Job summary

Bajaj Finserv Limited in India seeks a Branch Operations professional to drive profitability and lead a team at the Batala branch. The role emphasizes gold loan processes, customer service, and field marketing to grow brand visibility and loan book.

The candidate should have 4-7 years of experience, a bachelor's degree, and strong communication skills to manage branch performance and achieve business targets. The position is on-site with the local branch network.

Qualifications

• Experience in gold loan banking or related products is preferred.
• Strong written and verbal communication skills.
• Ability to plan and monitor branch activities effectively.

Responsibilities

• Oversee overall branch operations, performance, and profitability.
• Drive field-marketing activities to enhance brand visibility and product reach.
• Plan and monitor branch and field marketing to maintain a healthy lead pipeline.
• Focus on customer engagement for new acquisitions and retention of existing customers.
• Conduct valuation and appraisal of pledged gold ornaments with accuracy and compliance.
• Safeguard pledged securities as joint custodian of the branch vault.
• Maintain NPAs through proactive follow-ups for interest collections.
• Hire, coach, mentor, and train staff with timely performance feedback.
• Maintain quality and performance of business, generate branch reports, and drive growth.
• Increase gold loan business and other third-party products.

Skills

Branch operations

Gold loan processes

Customer service

Team leadership

Education

Bachelor's Degree

Job description

Job Purpose

This position is open with Bajaj finance limited

Duties and Responsibilities

Responsibilities

• Responsible for overall branch operations,performance & profitability of the branch.
• Drive & participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct & monitor the branch & field level marketing activities to ensure health pipeline of leads resulting into business conversion & branch growth
• Focus on customer engagement for new customer acquisitions & retainment of old customers
• Conducting error free valuation & appraisal of gold ornaments being pledged in branch with correct weight & purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch & for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality & performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD''s, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation & maintenance of 100% process compliance at branch.
• Manage error free valuation & appraisal of gold ornaments being pledged in branch with correct weight & purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.