Relationship Manager - GL West

Chandigarh News; India; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Bajaj Finance Limited is seeking a Branch Manager to lead the branch team, drive profitability, and grow the consumer gold loan business with a focus on customer loyalty.

The role includes field marketing, compliance, vault custody, and staff development, emphasizing pipeline creation, NPAs control, and expansion into related products like NCDs and gold coins.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsibilities

• Oversee branch operations, performance and profitability.
• Lead field marketing activities to boost brand visibility.
• Plan and monitor branch and field marketing to create a healthy leads pipeline.
• Engage customers for new acquisitions and retention of existing customers.
• Ensure accurate valuation of pledged ornaments and compliance with policy.
• Joint custodian of the Vault with safekeeping of pledged securities.
• Keep NPAs under control through follow-ups on interest collections.
• Hire, coach, mentor and train staff with timely feedback on performance.
• Maintain branch quality, produce reports, and drive growth.
• Increase gold loan business and other products (NCDs, gold coins).
• Ensure 100% process compliance at branch.

Skills

Leadership

Team management

Communication

Customer engagement

Strategic planning

Education

Bachelor's degree

Post-graduation

Job description

Job Summary

This position is open with Bajaj Finance Limited. The Branch Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations, performance & profitability of the branch.
• Drive & participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct & monitor the branch & field level marketing activities to ensure healthy pipeline of leads resulting into business conversion & branch growth.
• Focus on customer engagement for new customer acquisitions & retainment of old customers.
• Conducting error free valuation & appraisal of gold ornaments being pledged in branch with correct weight & purity assessment as per company policy and auditory compliance.
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch & for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality & performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.
• Responsible for correct valuation & maintenance of 100% process compliance at branch.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.