Senior Branch Manager - GL West

Bajaj Finance; Ambala; Sur place; INR 600 000 - 1 200 000; Plein temps

Résumé du poste

Bajaj finance limited seeks a Branch Manager to lead branch operations in Ambala, driving profitability, compliance, and customer engagement. You will manage field marketing, valuation of pledged gold, and vault operations while guiding staff and expanding product reach.

The role emphasizes staff coaching, strong communication, and ensuring a healthy pipeline of leads with a focus on growth in gold loan and related products.

Qualifications

• 4-7 years of relevant experience.
• Bachelor's Degree/Post-graduation Degree preferred.
• Gold loan banking experience preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsabilités

• Oversee branch operations and profitability.
• Drive field-marketing activities to improve brand visibility.
• Plan and monitor branch field marketing to maintain healthy lead pipeline.
• Engage customers for new acquisitions and retention.
• Value gold ornaments pledged, ensuring weight and purity per policy.
• Safekeep pledged securities as joint custodian of the Vault.
• Keep NPAs in control through follow-ups for interest collections.
• Plan for smooth branch functioning and team cohesiveness.
• Hire, coach, mentor, train employees and provide timely feedback.
• Maintain quality performance and generate branch reports for growth.
• Grow Gold Loan business and other third-party products.
• Maintain 100% process compliance in valuation.
• Ensure error-free valuation of pledged gold ornaments.

Connaissances

People leadership

Customer engagement

Communication skills

Formation

Bachelor's Degree / Post-graduation Degree

Description du poste

Job Purpose

This position is open with Bajaj finance limited

Duties and Responsibilities

• Responsible for overall branch operations,performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

Education Skill Qualifications:

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.