Branch Manager - GL West

Bajaj Finance; Balipara; Vor Ort; INR 500.000 - 900.000; Vollzeit

Zusammenfassung

Bajaj finance limited is seeking a Branch Operations Manager to lead daily operations at a key branch. You will oversee profitability, drive field marketing, and manage customer acquisition and retention pipelines.

The role requires 4–7 years of relevant experience, a Bachelor's or higher degree, and strong communication skills to supervise staff and ensure compliance with company policies.

Qualifikationen

• 4-7 years of relevant experience required.
• Experience in gold loan banking or gold loan products preferred.
• Strong written and verbal communication skills.

Aufgaben

• Oversee branch operations and profitability.
• Drive field marketing activities for financial products to boost brand visibility.
• Plan and monitor field marketing to ensure a healthy lead pipeline and business conversion.
• Engage customers for new acquisitions and retention of existing customers.
• Ensure accurate valuation and compliance for pledged gold ornaments.
• Safeguard pledged securities as co-custodian of the vault.
• Maintain NPAs under control through follow-ups for interest collections.
• Hire, coach, mentor and train staff with timely performance feedback.
• Prepare reports and drive branch growth through corrective actions.
• Increase gold loan sales and other products like NCDs and gold coins.

Kenntnisse

Gold loan banking

Customer service

Team leadership

Communication

Ausbildung

Bachelor's Degree or Post-graduation Degree

Jobbeschreibung

Job Purpose

This position is open with Bajaj finance limited

Responsibilities

• Responsible for overall branch operations,performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.