Branch Manager - GL West

Bajaj Finance; Jodhpur; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Bajaj Finance Limited in India is seeking a Branch Operations Manager to lead daily branch functions and profitability targets. You will drive field-marketing efforts, manage lead flow, and focus on new customer acquisition and retention.

The role requires experience in gold loan banking and a strong emphasis on accurate valuation, compliance, and vault custody. A capable trainer/mentor will support staff performance at the branch.

Qualifications

• 4-7 years of relevant experience required.
• Experience in gold loan banking or related financial services preferred.
• Strong written and verbal communication skills.

Responsibilities

• Oversee overall branch operations and performance profitability.
• Drive field-marketing activities to improve brand visibility and lead flow.
• Plan and monitor branch marketing activities to sustain healthy leads and growth.
• Engage customers for new acquisitions and retention of existing customers.
• Ensure accurate valuation of pledged gold and maintain policy compliance.
• Safeguard vault custody and secure pledged securities as per policy.
• Maintain low NPAs through follow-ups on interest collections.
• Coordinate staffing, coaching, and training for branch team performance.
• Prepare business reports and drive growth initiatives at the branch.
• Explore gold loan growth and third-party products like NCDs and gold coins.

Skills

Branch operations

Field marketing

Customer engagement

Communication skills

Education

Bachelor's degree / Post-graduation

Job description

Job Summary

This position is open with Bajaj Finance Limited.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive/participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct, monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion, branch growth.
• Focus on customer engagement for new customer acquisitions, retainment of old customers.
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.