Senior Branch Manager - GL West

Bajaj Finance; Sangrur; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Bajaj Finserv Limited in Sangrur, Punjab invites an experienced Branch Operations Manager to oversee daily branch activities, drive profitability, and manage customer engagement for gold loan products and related offerings.

The role includes field marketing coordination, process compliance for gold valuation, vault custody, and mentoring a team. Strong communication and experience in gold loan banking are preferred.

Qualifications

• 4-7 years of relevant experience.
• Bachelor's Degree/Post-graduation Degree preferred.
• Experience in gold loan banking, gold loan products, management or client service preferred.
• Clear and concise written and verbal communication skills.

Responsibilities

• Oversee branch operations and profitability.
• Drive field marketing activities to raise brand visibility.
• Plan and monitor field activities to maintain a healthy lead pipeline.
• Engage customers for new acquisitions and retention of existing clients.
• Ensure accurate valuation and 100% process compliance for pledged gold.
• Joint custodian of vault and safekeeping of pledged securities.
• Manage NPAs through follow-ups on interest collections.
• Hire, coach, and train employees with timely feedback.
• Prepare reports and drive branch growth in business.
• Grow Gold Loan and other products (NCDs, Gold Coins).

Skills

Communication skills

Education

Bachelor's Degree or higher

Job description

Job Purpose

This position is open with Bajaj finance limited

Duties and Responsibilities

• Responsible for overall branch operations,performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.