Branch Manager - GL West

Bajaj Finance; Bhachau; On-site; INR 400,000 - 800,000; Full time

Job summary

Bajaj finance limited is seeking a Branch Operations Manager to drive profitability and customer engagement at the Bhachau branch. You will lead a team, manage field marketing, ensure compliance, and enhance gold loan and third‑party product sales.

The role requires strong communication, audit readiness, and hands‑on leadership to sustain branch growth and customer trust. Experience in gold loan banking is preferred.

Qualifications

• Experience in gold loan banking or related financial services.
• Strong communication and team management skills.
• Ability to ensure branch compliance and audits.

Responsibilities

• Oversee branch operations and profitability.
• Drive field-marketing activities to boost product visibility.
• Plan and monitor gold loan and other product sales pipelines.
• Engage customers for new acquisitions and retention.
• Ensure accurate valuation of pledged gold with policy compliance.
• Safeguard pledged securities and maintain vault integrity.
• Monitor NPAs and collect interest through active follow-ups.
• Lead hiring, coaching, and performance feedback for staff.
• Prepare branch performance reports and drive growth initiatives.
• Expand gold loan business and associated third‑party products.

Skills

Customer engagement

Communication

Team supervision

Education

Bachelor's or Post-graduation

Job description

Job Purpose

This position is open with Bajaj finance limited

Duties and Responsibilities

• Responsible for overall branch operations,performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.