Senior BPO Executive | Customer Support

WSNE Consulting Pvt. Ltd.; Gurugram District; On-site; INR 240,000 - 400,000; Full time

Benefits offered by this job

Upto 4LPA(Depending on interview)

5 Days working

Night Shifts

Rotational Off

Both side cabs/Shuttle

Job Location : Gurgaon

Job summary

WSNE Consulting Pvt. Ltd. is seeking experienced Customer Support Executives to join our Voice Process team in Gurgaon. The role focuses on handling inbound/outbound calls, resolving customer concerns, and delivering a high-quality experience for international clients.

Responsibilities include maintaining CRM records, adhering to SOPs, meeting KPIs, and collaborating with internal teams to ensure timely issue resolution. Freshers may apply; graduates are preferred.

Qualifications

• 1-3 years of experience in International BPO, customer service, call center, or voice process.
• Freshers or candidates with minimum 6months experience can apply.
• Excellent verbal communication and active listening skills.
• Good command of English depending on the process requirement.
• Strong customer-handling and problem-solving abilities.
• Basic knowledge of CRM systems and computer applications.
• Ability to work under pressure and manage multiple customer interactions.
• Willingness to work in rotational shifts, including night shifts, if required.
• Candidates with experience in international/domestic voice processes will be considered.
• Immediate joiners preferred(October Joiners).
• Graduate Only

Responsibilities

• Handle inbound and/or outbound customer calls professionally.
• Understand customer concerns and provide accurate and timely resolutions.
• Resolve customer queries related to products, services, orders, accounts, or processes.
• Maintain a high level of customer satisfaction and deliver a positive customer experience.
• Follow standard operating procedures, quality guidelines, and compliance requirements.
• Document customer interactions and update information accurately in CRM systems.
• Escalate complex or unresolved issues to the appropriate department.
• Achieve defined KPIs such as call quality, AHT, CSAT, productivity, and resolution rate.
• Handle difficult customer interactions professionally and effectively.
• Work closely with internal teams to ensure timely resolution of customer issues.
• Meet individual and team performance targets.

Skills

International BPO experience

Freshers welcome

Excellent verbal communication

Active listening

English proficiency

Customer-handling

Problem solving

CRM knowledge

Work under pressure

Multi-tasking

Rotation shifts

Night shifts willing

Voice process experience

Domestic/international voice processes

Education

Graduate

Tools

CRM Systems

Job description

Job Description

We are looking for experienced and customer-focused Customer Support Executives to join our Voice Process team. The ideal candidate should have prior experience in International BPO/customer service and strong verbal communication skills.

Roles & Responsibilities

• Handle inbound and/or outbound customer calls professionally.
• Understand customer concerns and provide accurate and timely resolutions.
• Resolve customer queries related to products, services, orders, accounts, or processes.
• Maintain a high level of customer satisfaction and deliver a positive customer experience.
• Follow standard operating procedures, quality guidelines, and compliance requirements.
• Document customer interactions and update information accurately in CRM systems.
• Escalate complex or unresolved issues to the appropriate department.
• Achieve defined KPIs such as call quality, AHT, CSAT, productivity, and resolution rate.
• Handle difficult customer interactions professionally and effectively.
• Work closely with internal teams to ensure timely resolution of customer issues.
• Meet individual and team performance targets.

Candidate Requirements

• 1-3 years of experience in International BPO, customer service, call center, or voice process.
• Freshers or candidates with minimum 6months experience can apply.
• Excellent verbal communication and active listening skills.
• Good command of English depending on the process requirement.
• Strong customer-handling and problem-solving abilities.
• Basic knowledge of CRM systems and computer applications.
• Ability to work under pressure and manage multiple customer interactions.
• Willingness to work in rotational shifts, including night shifts, if required.
• Candidates with experience in international/domestic voice processes will be considered.
• Immediate joiners preferred(October Joiners).
• Graduate Only

Perks and Benefits

• Upto 4LPA(Depending on interview)
• 5 Days working
• Night Shifts
• Rotational Off
• Both side cabs/Shuttle
• Job Location : Gurgaon