Customer Support Executive | Freshers

WSNE Consulting Pvt. Ltd.; Dadri, Gurugram District; On-site; INR 300,000 - 480,000; Full time

Benefits offered by this job

Incentives

Night shifts

Cabs provided

5-day workweek

Rotational shifts

Job summary

WSNE Consulting Pvt. Ltd. is hiring Customer Support Executives for our voice process, an excellent entry point for freshers starting a career in BPO and customer service.

You will handle inbound calls, understand queries, and provide accurate information while following defined processes and quality standards. Location options include Gurugram and Noida, with cab facilities and performance incentives.

Qualifications

• Freshers are welcome to apply.
• Good verbal communication skills in English.
• Basic computer and internet knowledge.
• Good listening and problem-solving skills.
• Willingness to work in a voice-based customer support environment.
• Ability to work in rotational shifts, if required.
• Candidates should be customer-focused and eager to learn.

Responsibilities

• Handle inbound customer calls and provide professional assistance.
• Understand customer queries and provide accurate information or solutions.
• Resolve customer issues while maintaining a positive customer experience.
• Follow defined processes, guidelines, and quality standards.
• Maintain accurate customer and call-related information.
• Escalate complex issues to the appropriate team when required.
• Meet assigned performance and customer service targets.
• Maintain professional communication with customers at all times.

Skills

Verbal English communication

Basic computer skills

Active listening

Problem solving

Customer focus

Job description

Job Description

We are hiring Customer Support Executives for our voice process. This is an excellent opportunity for freshers looking to start their career in BPO and customer service.

Roles & Responsibilities

• Handle inbound customer calls and provide professional assistance.
• Understand customer queries and provide accurate information or solutions.
• Resolve customer issues while maintaining a positive customer experience.
• Follow defined processes, guidelines, and quality standards.
• Maintain accurate customer and call-related information.
• Escalate complex issues to the appropriate team when required.
• Meet assigned performance and customer service targets.
• Maintain professional communication with customers at all times.

Requirements

• Freshers are welcome to apply.
• Good verbal communication skills in English
• Basic computer and internet knowledge.
• Good listening and problem-solving skills.
• Willingness to work in a voice-based customer support environment.
• Ability to work in rotational shifts, if required.
• Candidates should be customer-focused, confident, and willing to learn.

Perks and Benefits

• Salary upto 3 LPA - 4.80 LPA
• 18k-25k In hand
• Lucrative Incentives
• 2500-3500 Monthly Variable
• 5 Days working
• 24*7 Shifts / Night shifts
• Both side cabs
• Job Location : Gurugram/Noida