Process Associate | BPO Freshers | Gurgaon

WSNE Consulting Pvt. Ltd.; Dadri, Gurugram District; On-site; INR 201,000 - 279,000; Full time

Benefits offered by this job

Salary up to 3 LPA - 3.5 LPA

In hand 18k-25k monthly

Lucrative incentives

Monthly variable 2500-3500

5 days working

24x7 night shifts

Cabs provided both sides

Job Location Gurugram/Noida

Job summary

WSNE Consulting Pvt. Ltd. in Gurugram/Noida is hiring Customer Support Executives for its voice process, welcoming freshers to start their career in BPO and customer service.

You will handle inbound calls, understand queries, and provide accurate information. You will escalate complex issues when needed and strive to meet performance targets in a 24x7 shift environment.

Qualifications

• Freshers are welcome to apply.
• Minimum 6months experience in international voice preferred.
• Good verbal communication skills in English.
• Basic computer and internet knowledge.
• Good listening and problem-solving skills.
• Willingness to work in a voice-based customer support environment.
• Ability to work in rotational shifts, if required.
• Candidates should be customer-focused, confident, and willing to learn.

Responsibilities

• Handle inbound customer calls and provide professional assistance.
• Understand customer queries and provide accurate information or solutions.
• Resolve customer issues while maintaining a positive customer experience.
• Follow defined processes, guidelines, and quality standards.
• Maintain accurate customer and call-related information.
• Escalate complex issues to the appropriate team when required.
• Meet assigned performance and customer service targets.
• Maintain professional communication with customers at all times.

Skills

Freshers welcome

English communication

Problem solving

Listening skills

Customer focus

Willingness to learn

Rotational shifts

Job description

Job Description

We are hiring Customer Support Executives for our voice process. This is an excellent opportunity for freshers looking to start their career in BPO and customer service.

Roles & Responsibilities

• Handle inbound customer calls and provide professional assistance.
• Understand customer queries and provide accurate information or solutions.
• Resolve customer issues while maintaining a positive customer experience.
• Follow defined processes, guidelines, and quality standards.
• Maintain accurate customer and call-related information.
• Escalate complex issues to the appropriate team when required.
• Meet assigned performance and customer service targets.
• Maintain professional communication with customers at all times.

Requirements

• Freshers are welcome to apply.
• Minimum 6months experience in international voice preferred.
• Good verbal communication skills in English
• Basic computer and internet knowledge.
• Good listening and problem-solving skills.
• Willingness to work in a voice-based customer support environment.
• Ability to work in rotational shifts, if required.
• Candidates should be customer-focused, confident, and willing to learn.

Perks and Benefits

Salary upto 3 LPA -3.5 LPA

18k-25k In hand

Lucrative Incentives

2500-3500 Monthly Variable

5 Days working

24*7 Shifts / Night shifts

Both side cabs

Job Location : Gurugram/Noida