Customer Support Executive | BPO | Voice Process

WSNE Consulting Pvt. Ltd.; Dadri; On-site; INR 330,000 - 550,000; Full time

Benefits offered by this job

Upto 5.5LPA

5 Days working

Night Shifts

Rotational Off

Shuttle service

Job summary

WSNE Consulting Pvt. Ltd. in Noida is seeking experienced Customer Support Executives for our Voice Process team to handle international and domestic calls with a focus on quality and customer satisfaction.

The role requires 1–4 years in international BPO, excellent verbal communication, English proficiency, and the ability to work in rotational/night shifts if needed. Graduate candidates only; immediate joiners preferred.

Qualifications

• 1–4 years in International BPO/customer service/call center or voice process.
• Excellent verbal communication and active listening.
• Good command of English as per process requirement.
• Strong customer-handling and problem-solving abilities.
• Basic knowledge of CRM systems and computer applications.
• Ability to work under pressure and manage multiple interactions.
• Willingness to work in rotational/night shifts if required.
• Graduate candidates only; immediate joiners preferred.

Responsibilities

• Handle inbound and/or outbound customer calls professionally.
• Understand customer concerns and provide accurate resolutions.
• Resolve queries related to products, services, orders, accounts, or processes.
• Maintain high customer satisfaction and positive experience.
• Follow SOPs, quality guidelines, and compliance requirements.
• Document interactions and update CRM accurately.
• Escalate complex issues to the appropriate department.
• Achieve KPIs such as call quality, AHT, CSAT, productivity, and resolution rate.
• Handle difficult interactions professionally and effectively.
• Coordinate with internal teams for timely issue resolution.

Skills

Verbal communication

Active listening

English proficiency

CRM familiarity

Problem solving

Multi-tasking

Shift work

International voice experience

Education

Graduate (B.A./B.Com./BBA etc.)

Tools

CRM systems

MS Office

Job description

Job Description

We are looking for experienced and customer-focused Customer Support Executives to join our Voice Process team. The ideal candidate should have prior experience in International BPO/customer service and strong verbal communication skills.

Roles & Responsibilities

• Handle inbound and/or outbound customer calls professionally.


• Understand customer concerns and provide accurate and timely resolutions.


• Resolve customer queries related to products, services, orders, accounts, or processes.


• Maintain a high level of customer satisfaction and deliver a positive customer experience.


• Follow standard operating procedures, quality guidelines, and compliance requirements.


• Document customer interactions and update information accurately in CRM systems.


• Escalate complex or unresolved issues to the appropriate department.


• Achieve defined KPIs such as call quality, AHT, CSAT, productivity, and resolution rate.


• Handle difficult customer interactions professionally and effectively.


• Work closely with internal teams to ensure timely resolution of customer issues.


• Meet individual and team performance targets.

Candidate Requirements

• 1-4 years of experience in International BPO, customer service, call center, or voice process.


• Excellent verbal communication and active listening skills.


• Good command of English depending on the process requirement.


• Strong customer-handling and problem-solving abilities.


• Basic knowledge of CRM systems and computer applications.


• Ability to work under pressure and manage multiple customer interactions.


• Willingness to work in rotational shifts, including night shifts, if required.


• Candidates with experience in international/domestic voice processes will be considered.


• Immediate joiners preferred(October Joiners).


• Graduate Only

Perks and Benefits

• Upto 5.5LPA


• 5 Days working


• Night Shifts


• Rotational Off


• Both side cabs/Shuttle

Job Location : Noida