Senior International Customer Support Executive

WSNE Consulting Pvt. Ltd.; Dadri, Gurugram District; On-site; INR 495,000 - 605,000; Full time

Benefits offered by this job

Noida/Gurgaon location

Salary up to 5.5 LPA

5 Days working

Night shifts

Rotational off

Shuttle provided

Job summary

WSNE Consulting Pvt. Ltd. in India is seeking experienced Customer Support Executives for our Voice Process team. The role focuses on handling international customer calls, resolving queries, and delivering a high-quality customer experience.

Ideal candidates have 1–4 years in International BPO, strong verbal communication, and a willingness to work in rotational shifts, including night shifts. Location options include Noida/Gurgaon, with 5 days work and shuttle facilities.

Qualifications

• 1-4 years of experience in International BPO, customer service or voice process.
• Excellent verbal communication and active listening skills.
• Graduate only; willingness to work in rotational shifts, including night shifts, if required.

Responsibilities

• Handle inbound and/or outbound customer calls professionally.
• Understand customer concerns and provide accurate and timely resolutions.
• Resolve customer queries related to products, services, orders, accounts, or processes.
• Maintain a high level of customer satisfaction and deliver a positive customer experience.
• Follow standard operating procedures, quality guidelines, and compliance requirements.
• Document customer interactions and update information accurately in CRM systems.
• Escalate complex or unresolved issues to the appropriate department.
• Achieve defined KPIs such as call quality, AHT, CSAT, productivity, and resolution rate.
• Handle difficult customer interactions professionally and effectively.
• Work closely with internal teams to ensure timely resolution of customer issues.
• Meet individual and team performance targets.

Skills

Verbal communication

Active listening

Customer handling

Problem solving

Multi-tasking

Education

Graduate

Tools

CRM software

Job description

Job Description

We are looking for experienced and customer-focused Customer Support Executives to join our Voice Process team. The ideal candidate should have prior experience in International BPO/customer service and strong verbal communication skills.

Roles & Responsibilities

• Handle inbound and/or outbound customer calls professionally.
• Understand customer concerns and provide accurate and timely resolutions.
• Resolve customer queries related to products, services, orders, accounts, or processes.
• Maintain a high level of customer satisfaction and deliver a positive customer experience.
• Follow standard operating procedures, quality guidelines, and compliance requirements.
• Document customer interactions and update information accurately in CRM systems.
• Escalate complex or unresolved issues to the appropriate department.
• Achieve defined KPIs such as call quality, AHT, CSAT, productivity, and resolution rate.
• Handle difficult customer interactions professionally and effectively.
• Work closely with internal teams to ensure timely resolution of customer issues.
• Meet individual and team performance targets.

Candidate Requirements

• 1-4 years of experience in International BPO, customer service, call center, or voice process.
• Excellent verbal communication and active listening skills.
• Good command of English depending on the process requirement.
• Strong customer-handling and problem-solving abilities.Basic knowledge of CRM systems and computer applications.
• Ability to work under pressure and manage multiple customer interactions.
• Willingness to work in rotational shifts, including night shifts, if required.
• Candidates with experience in international/domestic voice processes will be considered.
• Immediate joiners preferred(October Joiners).
• Graduate Only

Perks and Benefits

• Upto 5.5LPA
• 5 Days working
• Night Shifts
• Rotational Off
• Both side cabs/Shuttle
• Job Location : Noida/Gurgaon