Customer Support Executive | BPO | Freshers | Voice Process

WSNE Consulting Pvt. Ltd.; Dadri, Gurugram District; On-site; INR 300,000 - 350,000; Full time

Benefits offered by this job

Salary upto 3 LPA -3.5 LPA

18k-25k In hand

Lucrative Incentives

2500-3500 Monthly Variable

5 Days working

24*7 Shifts / Night shifts

Both side cabs

Job Location : Gurugram/Noida

Job summary

WSNE Consulting Pvt. Ltd. is hiring Customer Support Executives for its voice process in Gurugram/Noida. This is an excellent entry-level opportunity for freshers aiming to start a career in BPO and customer service.

The role involves handling inbound calls, understanding queries, providing accurate information, and maintaining high-quality customer interactions. Flexible shifts and on-site work are required, with competitive salary and incentives.

Qualifications

• Freshers are welcome to apply.
• 6 months international voice experience preferred.
• Good verbal communication skills in English.
• Basic computer and internet knowledge.
• Good listening and problem-solving skills.
• Willingness to work in a voice-based customer support environment.
• Ability to work in rotational shifts, if required.
• Customer-focused, confident, and willing to learn.

Responsibilities

• Handle inbound customer calls and provide professional assistance.
• Understand queries and provide accurate information or solutions.
• Resolve issues while maintaining a positive customer experience.
• Follow defined processes, guidelines, and quality standards.
• Maintain accurate customer and call-related information.
• Escalate complex issues to the appropriate team when required.
• Meet assigned performance and customer service targets.
• Maintain professional communication with customers at all times.

Skills

Verbal English

Active listening

Problem solving

Customer focus

Basic computer skills

Willingness to learn

Rotational shifts

Job description

Job Description

We are hiring Customer Support Executives for our voice process. This is an excellent opportunity for freshers looking to start their career in BPO and customer service.

Roles & Responsibilities

• Handle inbound customer calls and provide professional assistance.
• Understand customer queries and provide accurate information or solutions.
• Resolve customer issues while maintaining a positive customer experience.
• Follow defined processes, guidelines, and quality standards.
• Maintain accurate customer and call-related information.
• Escalate complex issues to the appropriate team when required.
• Meet assigned performance and customer service targets.
• Maintain professional communication with customers at all times.

Requirements

• Freshers are welcome to apply.
• Minimum 6months experience in international voice preferred.
• Good verbal communication skills in English
• Basic computer and internet knowledge.
• Good listening and problem-solving skills.
• Willingness to work in a voice-based customer support environment.
• Ability to work in rotational shifts, if required.
• Candidates should be customer-focused, confident, and willing to learn.

Perks and Benefits

• Salary upto 3 LPA -3.5 LPA
• 18k-25k In hand
• Lucrative Incentives
• 2500-3500 Monthly Variable
• 5 Days working
• 24*7 Shifts / Night shifts
• Both side cabs
• Job Location : Gurugram/Noida