International Process- Voice Process | Customer service | Gurgaon

Wsne Consulting; Gurugram District; On-site; INR 19,000 - 35,000; Full time

Benefits offered by this job

Salary up to 3 LPA–5 LPA

In-Hand Salary 19,000–35,000 per month

Performance Incentives

Monthly Variable Pay 2,500–3,500

5 Days Working

24x7 Rotational Shifts/Night Shifts

Both-Side Cab Facility

Excellent Career Growth Opportunities

Job summary

Wsne Consulting in Gurugram invites applications for International Voice Process roles serving UK/US customers across voice, email and chat. It suits both freshers and experienced professionals with strong English communication.

The position requires night shifts in a fast-paced, customer-focused environment and offers competitive pay with incentives. Candidates should have basic MS Office skills, especially Excel, and be able to log interactions accurately while coordinating with internal teams

Qualifications

• Freshers and experienced candidates with excellent English communication skills are welcome.
• Basic computer knowledge with proficiency in MS Office applications, especially MS Excel.
• Strong problem-solving and interpersonal skills; night shifts are required.

Responsibilities

• Handle international customer calls from UK/US customers and deliver an exceptional customer experience.
• Understand customer queries, concerns, and requirements and provide accurate and effective resolutions.
• Manage customer interactions through Voice, Email, and Chat.
• Maintain records of customer interactions using internal systems and MS Office tools.
• Collaborate with internal teams to resolve complex concerns and escalate when required.
• Achieve targets for AHT, SLA, quality scores, customer satisfaction, and productivity.
• Demonstrate excellent verbal English communication and maintain professionalism.
• Handle multiple tasks while ensuring accuracy in a fast-paced environment.
• Adhere to organizational policies, quality standards, and process guidelines.

Skills

English communication

MS Excel

Customer handling

Multitasking

Education

Undergraduate or Graduate

Tools

MS Office

Job description

ob Description

Dear Candidate,

We are hiring enthusiastic and customer-focused candidates for the International Voice Process. Multiple opportunities are available across Customer Service, Upselling, Technical Support, Travel Support, and Banking Voice Process.

This is an excellent opportunity for candidates looking to build a successful career in the International BPO and Customer Support industry.

Roles & Responsibilities

• - Handle international customer calls from UK/US customers and deliver an exceptional customer experience.
• - Understand customer queries, concerns, and requirements and provide accurate and effective resolutions.
• - Manage customer interactions efficiently through multiple communication channels, including Voice, Email, and Chat.
• - Maintain accurate records of customer interactions and updates using internal systems and MS Office tools.
• - Collaborate with internal teams to resolve complex customer concerns and **escalate** cases whenever required.
• - Consistently achieve assigned performance targets, including AHT, Service Level Agreements (SLA), Quality Scores, Customer Satisfaction, and Productivity.
• - Demonstrate excellent communication skills with strong verbal fluency in English.
• - Handle multiple tasks simultaneously while maintaining accuracy, professionalism, and attention to detail.
• - Ensure adherence to organizational policies, quality standards, and process guidelines.
• - Work effectively in a fast-paced and customer-centric environment.

Preferred Candidate Profile

• - Undergraduate and Graduate candidates are eligible to apply.
• - Freshers and experienced candidates with excellent English communication skills are welcome.
• - Strong verbal communication and customer handling skills are required.
• - Basic computer knowledge with proficiency in MS Office applications, especially MS Excel.
• - Good problem-solving, multitasking, and interpersonal skills.
• - Candidates must be comfortable working in a 24x7 rotational shift environment, including night shifts.

Perks & Benefits

• - Salary: Up to 3 LPA 5 LPA
• - In-Hand Salary: 19,000 35,000 per month
• - Attractive Performance-Based Incentives
• - Monthly Variable Pay: 2,500 – 3,500
• - 5 Days Working
• - 24x7 Rotational Shifts / Night Shifts
• - Both-Side Cab Facility
• - Excellent Career Growth Opportunities

Job Location

Gurugram