Seller Support Associate

Transcom; Pune District; On-site; INR 300,000 - 450,000; Full time

Job summary

Transcom is looking for a Seller Support Executive based in Pune, India. The ideal candidate will have at least 12 months of experience in e-commerce seller support and will excel in communication and problem-solving. The job entails providing accurate product information, ensuring customer satisfaction, and maintaining interactions records.

Applicants should be comfortable with rotational shifts and weekend work. Immediate joiners are preferred, and communication skills are essential.

Qualifications

• Minimum 12 months of experience in Seller support service (e-commerce).
• Familiarity with CRM tools is an added advantage.
• Comfortable with rotational shifts & weekend working.

Responsibilities

• Provide accurate information about products, services, and policies.
• Understand customer concerns and offer effective solutions.
• Maintain proper records of customer interactions.
• Ensure customer satisfaction through excellent service.
• Handle queries via voice and chat professionally.

Skills

Excellent verbal & Written communication skills

Strong problem-solving abilities

Multitasking abilities

Customer-focused attitude

Education

Any Graduate or Undergraduate

Tools

CRM tools

Job description

Seller Support Executive | Transcom

Position: Customer Support Executive

Company: Transcom, Pune

Key Responsibilities

• Provide accurate information about products, services, and policies.
• Understand customer concerns and offer effective solutions.
• Escalate complex issues to the relevant teams when required.
• Maintain proper records of customer interactions.
• Ensure customer satisfaction through excellent service.
• Meet performance and quality targets.
• Handle queries via voice and chat in a professional and timely manner.

Eligibility Criteria

• Any Graduate or Undergraduate.
• Minimum 12 months of experience in Seller support service (e-commerce).
• Excellent verbal & Written communication skills.
• Strong problem-solving and multitasking abilities.
• Customer-focused attitude with patience and empathy.
• Familiarity with CRM tools is an added advantage.
• Comfortable with rotational shifts & weekend working.

Shift & Working Mode

• Work from office.
• 24*7 any 9 hours.
• 5.5 days working 1.5 rotational week off.
• Can be available within the radius.

Contact Person

Nilesh

9074857487

[e-mail]

Immediate joiner preferable.