Email Support Associate

Transcom; Pune District; On-site; INR 201,000 - 268,000; Full time

Job summary

Transcom India is seeking a Chat Support Executive to join the Pune team. You will handle customer chats, resolve account and order queries, and deliver fast, accurate solutions while maintaining a high standard of service.

Based in Pune with rotational shifts, the role emphasizes excellent written English, strong customer focus, and the ability to multitask in a fast-paced environment.

Qualifications

• Excellent written English communication skills.
• Strong customer service and problem-solving abilities.
• Comfortable working in rotational shifts.
• Basic computer knowledge and good multitasking ability.
• Customer-focused with a willingness to learn.

Responsibilities

• Handle customer queries through chat support.
• Resolve account, order, and process-related queries.
• Provide quick, accurate, and effective resolutions.
• Deliver a professional and positive customer experience.
• Maintain quality and productivity standards.

Skills

Written English

Customer service

Problem solving

Rotational shifts

Computer basics

Multitasking

Customer-focused

Job description

WERE HIRING | CHAT SUPPORT EXECUTIVE

Looking for an exciting opportunity in Customer Support? Join Transcom India and be part of our growing team in Pune!

Position: Chat Support Executive

Company: Transcom India

Location: Pune

Shift: Rotational Shifts

What You'll Do

• Handle customer queries through chat support
• Resolve account, order, and process-related queries
• Provide quick, accurate, and effective resolutions
• Deliver a professional and positive customer experience
• Maintain quality and productivity standards

What We're Looking For

• Excellent written English communication skills
• Strong customer service and problem-solving skills
• Comfortable working in rotational shifts
• Basic computer knowledge and good multitasking ability
• Customer-focused with a willingness to learn

candidates can connect with:

HR Sakshi 9168143977

[e-mail]