Hiring For international Chat process(seller support)

Team Vertex Cosmos; Pune District; On-site; INR 355,000 - 426,000; Full time

Job summary

Team Vertex Cosmos in Pune is seeking a Seller Support Executive to assist sellers through Email and Chat channels. The role requires excellent written English, a customer-focused mindset, and the ability to resolve queries efficiently in a fast-paced ecommerce environment.

The position offers 5.5 days a week, 24/7 rotational shifts, and a monthly CTC up to 35,000 INR. Graduates or undergraduates with at least 1 year of experience in email/chat support or ecommerce operations are welcome to

Qualifications

• Graduate or Undergraduate candidates can apply.
• Experience in Email Process, Chat Process, Customer Support, Seller Support, or E-commerce Operations is advantageous.
• Excellent written English and basic ecommerce knowledge.
• Willing to work in 24/7 rotational shifts.
• Location Pune

Responsibilities

• Handle seller queries through Email and Chat support.
• Assist sellers with account issues, product listings, orders, payments, and policies.
• Maintain accurate records of seller interactions and support tickets.
• Escalate complex issues to appropriate teams and ensure SLA adherence.
• Coordinate with internal teams to resolve issues and provide timely resolutions.
• Deliver professional service and a positive seller experience.

Skills

Written Communication

Customer Service

Problem Solving

Attention to Detail

Multitasking

Time Management

Team Collaboration

MS Office

Education

Graduate/Undergraduate

Tools

Email & Chat Tools

Job description

Job Title: Seller Support Executive Chat process (Email & Chat Process)

Looking for very Excellent Communication in voice process

Location: Pune

Salary: Up to 35,000 CTC per month

Working Days: 5.5 Days a Week

Shift: 24/7 Rotational Shifts

Qualification: Graduate / Undergraduate

Experience: Minimum 1 yr

Job Summary

We are looking for a Seller Support Executive with excellent written English communication skills to provide support to sellers through Email and Chat channels. The ideal candidate should be customer-focused, detail-oriented, and capable of resolving seller queries efficiently.

Key Responsibilities

• Handle seller queries through Email and Chat support.
• Candidates should have experience of Ecommerce into Business to Business.
• Assist sellers with account-related issues, product listings, order management, payments, and platform policies.
• Provide timely and accurate resolutions while maintaining service quality standards.
• Coordinate with internal teams for issue resolution and follow-ups.
• Maintain accurate records of seller interactions and support tickets.
• Escalate complex issues to the concerned teams when required.
• Ensure adherence to SLAs, quality metrics, and productivity targets.
• Deliver an excellent seller experience through professional communication.

Requirements

• Excellent written English communication skills.
• Graduate or Undergraduate candidates can apply.
• Prior experience in Email Process, Chat Process, Customer Support, Seller Support, or E-commerce Operations will be an added advantage.
• Basic understanding of e-commerce and online marketplaces is preferred.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment.
• Comfortable working in 24/7 rotational shifts.

Preferred Background

• Seller Support
• E-commerce Operations
• Customer Support
• Email Process
• Chat Process
• Marketplace Support

Key Skills

• Written Communication
• Customer Service
• Problem Solving
• Attention to Detail
• Multitasking
• Time Management
• Team Collaboration
• MS Office & Basic Computer Skills