Customer Support Executive (seller support)

Team Vertex Cosmos; Pune District; On-site; INR 355,446 - 425,754; Full time

Benefits offered by this job

Cab facility available

Rotational shifts

5.5 days working

Job summary

Team Vertex Cosmos is looking for a Customer Support Executive for their International Voice Process in Pune. This role involves handling customer queries related to an E-commerce platform and providing resolution through excellent customer service.

Ideal candidates should have at least 6 months of experience in a similar role, but freshers with outstanding communication skills will also be considered. The position offers a salary of up to ₹35,000, along with benefits such as cab facility and rotational shifts.

Qualifications

• Minimum 6 months of experience in International Voice Process.
• Freshers with excellent communication skills may also be considered.

Responsibilities

• Handle customer queries through international voice calls.
• Provide excellent customer service and resolve customer concerns.
• Assist customers with orders, payments, delivery, returns, and other issues.
• Maintain quality standards and achieve process targets.

Skills

Excellent verbal communication skills

Customer handling skills

Education

UG/Graduate

Job description

Hiring: Customer Support Executive International Voice Process (E-commerce Platform -Seller support)

We are looking for enthusiastic and customer-focused professionals to join our team for an International Voice Process supporting a leading E-commerce platform.

Position

Customer Support Executive

Location

Pune

Process

International Voice E-commerce

Job Responsibilities

• Handle customer queries through international voice calls
• Provide excellent customer service and resolve customer concerns
• Assist customers with orders, payments, delivery, returns, and other issues
• Maintain quality standards and achieve process targets

Candidate Requirements

• Excellent verbal communication skills
• Minimum 6 months of experience in International Voice Process
• Freshers with excellent communication skills may also be considered (UG/Graduate)
• Customer handling skills and a positive attitude

Salary & Benefits

• CTC: Up to 35,000
• Cab facility available
• Rotational shifts
• 5.5 days working

Interview Process

Virtual Interview