Chat Support Executive

Transcom; Pune District; On-site; INR 214,000 - 357,000; Full time

Benefits offered by this job

Cab facility

Rotational shifts

5.5 days working

Job summary

Transcom India in Pune is hiring a Customer Support Executive for the International Chat Process (E-commerce Seller Support). This role offers up to 32,000 CTC and a cab facility, with rotatable shifts and 5.5 working days.

You will handle chat support for sellers, resolve order and payment queries, and ensure a smooth seller experience while meeting service levels.

Qualifications

• Minimum 1 year of experience in an International Voice & Chat Process.
• Seller Support experience is mandatory (from any industry/domain).
• Excellent written and verbal communication skills.
• Undergraduate and Graduate candidates are welcome to apply

Responsibilities

• Deliver exceptional support to sellers through chat interactions
• Resolve queries related to orders, payments, deliveries, returns, and account management
• Ensure a seamless seller experience while maintaining quality and productivity standards
• Meet defined service levels and performance metrics

Skills

Communication skills

Customer service

Problem solving

Interpersonal skills

Job description

Hiring | Customer Support Executive International Chat Process (E-commerce Seller Support)**

*Be a part of something new!*

Transcom India is expanding with an exciting new project, and we're looking for passionate, customer-focused professionals to join our growing team in *Pune*.

If you're ready to build your career with a global customer experience leader, we'd love to hear from you!

*Location:* Pune

*Role:* Customer Support Executive – International Chat Process (E-commerce Seller Support)

*CTC:* Up to 32,000

*Cab Facility Available*

*Rotational Shifts*

*5.5 Days Working*

*Interview Mode:* face to face

Key Responsibilities

Deliver exceptional support to sellers through chat interactions

Resolve queries related to orders, payments, deliveries, returns, and account management

Ensure a seamless seller experience while maintaining quality and productivity standards

Meet defined service levels and performance metrics

Eligibility

Minimum *1 year of experience* in an International Voice & Chat Process

*Seller Support experience is mandatory* (from any industry/domain)

Excellent written and verbal communication skills

Strong customer service, problem-solving, and interpersonal skills

Undergraduate and Graduate candidates are welcome to apply

Why Join Transcom?

Opportunity to work on a newly launched global E-commerce project

Competitive salary package of up to *32,000 CTC*

Career growth and learning opportunities

Collaborative and inclusive work environment

Company-provided cab facility