Sales Executive-Horeca

Nilkamal; Hyderabad, Chennai, Bengaluru; On-site; INR 500,000 - 800,000; Full time

Job summary

Nilkamal is seeking a proactive Executive/Sr. Executive/Assistant Manager-Horeca Sales to drive frontline hospitality product sales in the Hyderabad region.

The role requires strong communication, customer service, and CRM proficiency, with a focus on developing new customers and maintaining existing ones. You will interact with customers via calls and emails, represent the brand professionally, and coordinate with internal teams to fulfill orders while ensuring timely delivery and cash flow.

Qualifications

• Graduate with good communication and customer service orientation.
• Experience in frontline hospitality or sales is preferred.

Responsibilities

• Direct sales of hospitality products in the assigned territory.
• Develop and maintain relationships with new and existing customers.
• Answer customer calls and emails regarding products, orders, inquiries and complaints.
• Represent the brand professionally in all communications.
• Utilize CRM to manage customer interactions and report on activities.
• Negotiate and finalize orders; manage order-to-cash flow within timelines.

Skills

Communication skills

Customer service

MS Outlook

Excel

Team collaboration

Education

Graduate degree

Tools

CRM software

MS Outlook

MS Excel

Job description

Job Title: Executive/Sr. Executive/Assistant Manager-Horeca Sales

Nature of Job: Permanent

Previous Work Experience: 3-5 years

Location: Chennai/Bangalore/Hyderabad

Qualification: Graduate from any stream (Arts/Science/Commerce).

Reporting to: Regional Manager (Administrative) and Zonal Head (Functional)

Key Function Knowledge/Deliverables

• Frontline sales achieving desired sales objective through direct Sales of hospitality products in the assigned territory.
• Manage and develop new customers, while maintaining existing sales within assigned customers and given sales territory.
• Professionally answer customer calls and emails regarding products, orders, inquires, problems/complaints, technical questions and offer general information for end users.
• As a front sales representative, you are a brand ambassador, and must be able to professionally represent the brand in all communications with customers.
• Utilize our CRM to manage customer interactions, ensuring transparent communication on customer issues with team members and reporting on daily and weekly activities.
• Solicit new or additional products when appropriate and offer customers options available to meet their needs. Facilitate cross sales for high value low volume verticals.
• Negotiation and finalization of order.
• Management of order to Cash flow (for collected orders) as per agreed timelines

Compensation: Commensurate with the experience and skill set.

Key Skills

A) Essential

• Excellent communication skills, both written and verbal and the ability to be empathetic, positive and upbeat in all written and verbal communications.
• Work collaboratively with internal departments including production, sales, accounting, shipping, warehousing, and logistics.
• To perform this job successfully, an individual requires a complete focus on customer service.
• Basic computer skills including Microsoft Outlook, Word and Excel.

B) Preferred

• Presentation Skills
• Ability to multi task and perform duties in a fast-paced environment
• Excellent listening and problem-solving skills
• Ability to adapt to change and embrace new processes and technologies.
• Background in Foodservice or hospitality preferred.Role & responsibilities

Preferred candidate profile