Sales Specialist

Cambro-Nilkamal Pvt. Ltd.; Delhi; On-site; INR 300,000 - 540,000; Full time

Job summary

Cambro-Nilkamal Pvt. Ltd. in Delhi is seeking a Frontline Sales Representative to drive direct sales of hospitality products across hotels and related venues. You will build new customer relationships while maintaining existing accounts, acting as the brand ambassador in all communications with customers.

The role requires excellent communication, teamwork with internal departments, and basic software skills; you will handle inquiries by phone and email and help ensure timely order processing.

Qualifications

• Direct sales experience in hospitality sector.
• Excellent written and verbal communication.
• Ability to collaborate with internal departments such as production, sales, accounting, shipping, warehousing and logistics.
• Strong customer service focus.
• Proficient with Microsoft Outlook, Word and Excel.

Responsibilities

• Frontline sales achieving sales objective through direct sales in the hospitality sector.
• Develop and manage new customers while maintaining existing accounts in the assigned territory.
• Professionally answer customer calls and emails regarding products, orders, inquiries, problems/ complaints, and provide information.
• Represent the brand professionally in all customer communications.
• Utilize CRM to manage customer interactions and report daily/weekly activities.
• Solicit new products and cross-sell to meet customer needs.
• Negotiate and finalize orders.
• Manage order-to-cash flow per agreed timelines.

Skills

Communication skills

Direct sales

CRM usage

Team collaboration

Basic computer skills

Tools

CRM software

Microsoft Outlook

Microsoft Excel

Job description

• Frontline sales achieving desired sales objective through direct Sales of hospitality products in the assigned territory.
• Manage and develop new customers, while maintaining existing sales within assigned customers and given sales territory.
• Professionally answer customer calls and emails regarding products, orders, inquires, problems/complaints, technical questions and offer general information for end users.
• As a front sales representative, you are a brand ambassador, and must be able to professionally represent the brand in all communications with customers.
• Utilize our CRM to manage customer interactions, ensuring transparent communication on customer issues with team members and reporting on daily and weekly activities.
• Solicit new or additional products when appropriate and offer customers options available to meet their needs. Facilitate cross sales for high value low volume verticals.
• Negotiation and finalization of order.
• Management of order to Cash flow (for collected orders) as per agreed timelines

Essential

• We need a person with good communication skill, who is doing direct sales of products to the hospitality industry i.e. hotels/ canteens/ restaurants/ industrial canteens/ café/ resorts/ caterers/ bars etc
• Excellent communication skills, both written and verbal and the ability to be empathetic, positive and upbeat in all written and verbal communications.
• Work collaboratively with internal departments including production, sales, accounting, shipping, warehousing, and logistics.
• To perform this job successfully, an individual requires a complete focus on customer service.
• Basic computer skills including Microsoft Outlook, Word and Excel.

Preferred

• Presentation Skills
• Ability to multi task and perform duties in a fast-paced environment
• Excellent listening and problem-solving skills
• Ability to adapt to change and embrace new processes and technologies.
• Background in Foodservice or hospitality preferred.