Sales Executive And Telecaller

Redbrick Constructions; Chennai District; On-site; INR 250,000 - 550,000; Full time

Job summary

Redbrick Constructions in Chennai is seeking a customer relations executive to manage inquiries, qualify leads, and coordinate site visits. You will interact via calls, WhatsApp and other channels, explaining residential projects, villas and plots while maintaining strong follow-up through the CRM.

The role requires clear communication in Tamil and English, good presentation skills, and a proactive customer-first approach to help the sales team achieve monthly targets.

Qualifications

• Good communication and interpersonal skills.
• Strong convincing and presentation skills.
• Customer-focused approach with good follow-up ability.

Responsibilities

• Handle incoming customer enquiries and leads through calls, WhatsApp, and other channels.
• Understand customer requirements and provide information about residential projects, villas, and plots.
• Explain project features, specifications, pricing, payment plans, and other relevant details.
• Qualify leads based on customer requirements, budget, location, and purchase timeline.
• Coordinate and schedule site visits for prospective customers.
• Follow up with leads regularly and update lead status in the CRM.
• Coordinate with the Sales team and ensure smooth handover of qualified leads.
• Maintain accurate records of customer interactions and follow-ups.
• Assist the Sales team in achieving monthly lead-conversion and sales targets.
• Coordinate with internal teams such as Sales, Marketing, CRM, Projects, and Accounts when required.
• Provide timely responses to customer queries and maintain a professional relationship with prospects.

Skills

Communication

Convincing/presentation

Customer-focused

Tamil/English bilingual

Tools

MS Office

CRM Software

Job description

Role & responsibilities

Handle incoming customer enquiries and leads through calls, WhatsApp, and other channels.

• Understand customer requirements and provide information about residential projects, villas, and plots.
• Explain project features, specifications, pricing, payment plans, and other relevant details.
• Qualify leads based on customer requirements, budget, location, and purchase timeline.
• Coordinate and schedule site visits for prospective customers.
• Follow up with leads regularly and update lead status in the CRM.
• Coordinate with the Sales team and ensure smooth handover of qualified leads.
• Maintain accurate records of customer interactions and follow-ups.
• Assist the Sales team in achieving monthly lead-conversion and sales targets.
• Coordinate with internal teams such as Sales, Marketing, CRM, Projects, and Accounts when required.
• Provide timely responses to customer queries and maintain a professional relationship with prospects.

Required Skills

• Good communication and interpersonal skills.
• Strong convincing and presentation skills.
• Customer-focused approach with good follow-up ability.

Good working knowledge of MS Office and CRM software.

• Ability to handle multiple leads and follow-ups systematically.
• Good Tamil and English communication skills preferred.