Sales Executive

Kalyan Jewellers; Yamunanagar, Faridabad, Kaithal; On-site; INR 201,000 - 268,000; Full time

Job summary

Kalyan Jewellers is seeking customer service-oriented candidates in India to handle post-purchase follow-up, collect feedback, and build lasting customer relationships. You will address concerns, promote products, and identify cross-selling opportunities.

Open to fresher or experienced individuals with strong communication and basic jewellery product knowledge. Roles are based at retail locations in Haryana, focusing on customer satisfaction and loyalty.

Qualifications

• Must be 18–35 years old.
• Fresher or experienced candidates considered.
• Basic jewellery product knowledge is a plus.

Responsibilities

• Conduct follow-up calls to customers post-purchase, ensuring satisfaction and addressing concerns.
• Collect feedback to improve customer experience and loyalty.
• Build lasting relationships with customers by resolving issues promptly.
• Identify opportunities for cross-selling and promoting additional services or products.

Skills

Strong communication

Interpersonal skills

Cross-selling awareness

Job description

Key Responsibilities:

• Conduct follow-up calls to customers post-purchase, ensuring satisfaction and addressing any concerns.
• Collect feedback to improve customer experience and loyalty.
• Build lasting relationships with customers by resolving issues promptly.
• Identify opportunities for cross-selling and promoting additional services or products.

Requirements:

Age: 18-35 years

Experience: Open to both fresher and experienced candidates.

Skills Needed:

• Strong communication and interpersonal abilities.
• Customer-focused mind set with problem-solving skills.
• Basic understanding of Jewellery products is a plus.