Sales Executive

Kalyan Jewellers; Madurai, Tirunelveli, Coimbatore; On-site; INR 180,000 - 300,000; Full time

Job summary

Kalyan Jewellers is seeking a customer service professional in Madurai to engage with customers after purchase, ensuring satisfaction and addressing concerns. You will collect feedback to enhance loyalty and help resolve issues promptly, while building lasting relationships and identifying cross-selling opportunities.

The ideal candidate will have strong communication, interpersonal skills, and a customer-focused mindset, with a basic understanding of jewellery products, and be open to both

Qualifications

• Age: 18-35 years.
• Open to both fresher and experienced candidates.
• Strong communication and interpersonal abilities.
• Customer-focused mindset with problem-solving skills.
• Basic understanding of Jewellery products is a plus.

Responsibilities

• Conduct follow-up calls to customers post-purchase, ensuring satisfaction and addressing any concerns.
• Collect feedback to improve customer experience and loyalty.
• Build lasting relationships with customers by resolving issues promptly.
• Identify opportunities for cross-selling and promoting additional services or products.

Skills

Communication skills

Interpersonal skills

Customer focus

Problem solving

Jewellery knowledge

Job description

Key Responsibilities:

• Conduct follow-up calls to customers post-purchase, ensuring satisfaction and addressing any concerns.
• Collect feedback to improve customer experience and loyalty.
• Build lasting relationships with customers by resolving issues promptly.
• Identify opportunities for cross-selling and promoting additional services or products.

Requirements:

Age: 18-35 years

Experience: Open to both fresher and experienced candidates.

Skills Needed:

• Strong communication and interpersonal abilities.
• Customer-focused mind set with problem-solving skills.
• Basic understanding of Jewellery products is a plus.